Refund & Return Policy

At Marchandino, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be in the original packaging
  • Include proof of purchase or order confirmation

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Downloadable or digital products
  • Personalized or custom-made items
  • Items marked as final sale

3. Return Process

To initiate a return, please contact us through our website at:

https://marchandino.shop

Please include:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

Once your request is approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

5. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within several business days, depending on your payment provider.

6. Late or Missing Refunds

If you have not received your refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank, as processing times may vary

If you still have not received your refund after completing these steps, please contact us through our website.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

8. Exchanges

We only replace items if they are defective or damaged. Exchange requests are subject to product availability.

9. Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled.

10. Contact Information

If you have questions about our Refund & Return Policy, please contact us through:

Website: https://marchandino.shop